Office Manager

• Location: 81 Monet Drive, Montecollum, NSW, 2482 Australia
• Position: Office Manager full-time
• Salary offer: $75,000 - $85,000 (depending on experience)

As an Office Manager at Crystal Castle (Crystalight Pty Ltd) , a visitor-based destination operating across tourism, retail, hospitality, and events, you will be responsible for organising and controlling the administrative functions and office resources,

This role supports the effective day-to-day operation of the business by managing office systems, coordinating administrative services, and overseeing office personnel.

This position plays a central role in supporting management and operational teams, ensuring efficient office operations that enable Crystal Castle to deliver a high-quality visitor experience.

Benefits

Working at Crystal Castle offers the opportunity to be part of a unique and purpose-driven visitor destination in a distinctive natural setting. Employees benefit from a collaborative and supportive work environment, exposure to diverse operations across tourism, retail, and hospitality, and the chance to contribute to a business focused on visitor experience, wellbeing, and sustainability.

Task & responsibilities

1. Plan, review, and coordinate office services to support the day-to-day operation of Crystal Castle as a visitor destination.
2. Set priorities and office service standards to ensure efficient administrative support across tourism, retail, hospitality, and event activities.
3. Allocate and manage human resources, office space, and equipment in line with operational needs.
4. Assign administrative tasks to staff and monitor work performance to ensure accuracy, efficiency, and compliance.
5. Manage office records, accounts, and administrative documentation, including coordination with finance and payroll functions.
6. Liaise with external professionals such as accountants, suppliers, service providers, and regulatory bodies to support business operations and resolve issues.
7. Ensure office equipment, systems, and supplies are maintained and operational.
8. Ensure compliance with workplace health and safety requirements, internal policies, and relevant government legislation.
9. Coordinate personnel-related activities, including recruitment support, onboarding, payroll administration, training coordination, performance management, and staff supervision.
10. Provide administrative support to management and operational teams to ensure the smooth running of Crystal Castle’s on-site and business operations.

Qualification & experience

1. Relevant qualification in business administration, management, or a related field at a minimum Diploma level, together with at least 1 year of proven administrative experience, preferably within a tourism, hospitality, retail, or visitor-based environment; or, 
2. Where no formal qualification is held, a minimum of 3 years of proven administrative experience in a similar environment.
3. Strong organisational, communication, and problem-solving skills, with the ability to liaise effectively with internal teams and external professionals.
4. English proficiency required. 

Applications from Australian Citizens and Permanent Residents are encouraged. Only candidates who meet the required qualifications and experience should apply.